Delivery Terms

Currently Woo in the Willows are not exporting goods outside of the EU. For enquiries outside of the EU contact us at: woointhewillows@gmail.com

Please expect the following delivery times.

For within Ireland 3 to 5 days.

For outside Ireland 5 to 10 days.

If you have not received your delivery in this time, please check with your local sorting office to see if they are holding the parcel for you. Should they not please contact us at: woointhewillows@gmail.com.

For Britain and the EU shipping costs do not include any duties, taxes or other import fees assessed by governments outside of Ireland. These costs may vary and are your responsibility as they are not within the control of Woo in the Willows. Please note that the value of your order is noted on the outside of your package for customs purposes. We take great care at Woo in the Willows in packaging our products, especially those that are fragile or delicate by nature, however if an item is damaged upon receipt, we will be responsible for the replacement or refund of the damaged item only, please contact us immediately if your package and its contents have been damaged in transit.

Returns policy

When purchasing online you have statutory rights to return a product up to 7 days after delivery. Please contact us at woointhewillows@gmail.com should you wish to return your product. Note, products should be returned in original, unopened packaging. Please enclose the invoice or note giving your name, address and contact details. Refunds will be made in accordance with your original method of payment

If a product is damaged or faulty, please contact us immediately at woointhewillows@gmail.com and return to us within 4 working days and we will arrange exchange or refund.

Shipping costs are non-refundable, if you receive a refund, the cost of shipping will be deducted from this.

You are responsible for paying your own shipping cost to return an item. However, we will refund the cost of your return if we are at fault.

We recommend that customers get a “proof of posting certificate” from your postal provider when sending a package back.

Goods purchased online cannot be returned to any Woo in the Willows stockist.

There are certain situations where only partial refunds are granted (if applicable)- Any item that is not in its original condition or packaging, is damaged or missing parts not due to our error or is sold as sale reduced item.

Returns should be addressed to:

Woo in the Willows, Curramailley, Carrowniskey, Westport, Co Mayo, F28W957, Ireland.